Last Updated October 5, 2020

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. 

We do not process or ship orders on the weekends (Saturdays & Sundays) and major US holidays. Our shipping cut-off time is 2pm Pacific Time (PT) during business days. Adjusted for Daylight Savings when applicable.

Shipping rates and delivery estimates (continental USA)

There may be delays caused by either COVID-19 (current world pandemic) and other Natural Disasters. We do our best to work with our shipping partners to inform our customers of any delays whenever possible.

Shipment to P.O. boxes or APO/FPO addresses

We currently do not ship to PO Boxes and APO/FPO addresses at this time

Shipment confirmation and order tracking

Once your order ships, we will email you the shipment confirmation and order tracking number to track your shipment with a major courier.

Customs, duties, and taxes

XODENT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

XODENT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United States of America (USA). Please contact us directly at customerservice@xodent.co for ordering information outside the USA.

Returns Policy

Refer to our Refunds & Returns Policy page.

For more information, email support at customerservice@xodent.co.